Since these are perishable products, we are not able to accept returns. Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn't updated prior to the invoice date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.
If you find yourself dissatisfied with the quality of your Fresh order, please contact our Member Services team would be happy to issue you a credit to be used towards a future order & collect any feedback you have about your experience. Click here to chat with them.
We are testing out a Fresh pilot program with a small group of members to make sure we can deliver the very best products in their very best condition to our members. During the pilot, a small group of Thrive Market members will have access to start placing orders for fresh foods (produce, dairy, deli items, etc.) on our website. Our goal is to be live to all members as soon as possible. Keep an eye on our social media for any updates!