My package is missing or is being returned to Thrive Market. September 19, 2018 16:47 Updated We are so sorry to hear that! Please feel free to chat with us 24/7 and a Member Specialist will assist you right away. Related articles My tracking link shows my package has been delivered, but I have not received my order. What do I do if I had a problem with my order? Where is my order? Can I cancel an order once it has been placed? How do I qualify for a free Thrive Gives membership?