My package is missing or is being returned to Thrive Market. September 19, 2018 16:47 Updated We are so sorry to hear that! Please feel free to chat with us 24/7 and a Member Specialist will assist you right away. Related articles What do I do if I had a problem with my order? My tracking link shows my package has been delivered, but I have not received my order. What is Thrive Market's return policy? Where is my order? Can I cancel an order once it has been placed?