Since these are perishable products, we are not able to accept returns. Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn't updated prior to the invoice date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.
The meat included in our Frozen Meat & Seafood program is sourced from top sustainable farmers in the industry. The sustainable and regenerative farming styles practiced by these farmers tend to lead to leaner meat, which we understand is not everyone's preference. If you find yourself dissatisfied with the quality of your Frozen Meat & Seafood order, please contact our Member Services team and we will issue you a credit to be used towards a future order.