What do I do if my order is damaged or missing in transit? December 24, 2019 20:37 Updated We can help you resolve this! If your order arrived damaged or is missing in transit, please reach out to our Member Services team via email firstname.lastname@example.org or via phone (866) 419-2174. Related articles What do I do if I had a problem with my order? My tracking link shows my package has been delivered, but I have not received my order. I have an item missing or damaged from my frozen order. How do I manage my membership? How do I redeem a Thrive Market gift card?