We can help you troubleshoot this one! If the GWP is not showing on the order confirmation, that means it has not been successfully added to your order. First, check that you have spent the amount necessary to qualify for this item. (Note: wine orders and frozen meat or seafood orders do not count towards the minimum spending amount for GWP). If your total, aside from exclusions, is more than the minimum necessary amount (starting at $49) then your checkout page should display the gift you selected with “You've unlocked this free gift” written above it.
Did that solve your problem? If not, our Member Services team is ready and happy to assist you in adding a free gift to your order if you contact within 30 minutes of placing your order. You can reach our Member Services team by chat 24/7.