We can troubleshoot this for you! If you have Thrive Cash, it will automatically apply to your order.
First, let's check your Thrive Cash balance. You can view your current Thrive Cash balance by visiting your "Account" page.
At checkout, you should see any Thrive Cash applied to your order on the right-hand side above the total.
Have a Thrive Cash balance, but still experiencing issues? Please contact Member Services via 24/7 live chat and we will be happy to help.