I am reaching out to our entire membership community to address the evolving global COVID-19 (coronavirus) situation. There is nothing more important to us at Thrive Market than the health and safety of our members, so I want to share the steps we’re taking to do our part.
First, know that for over three weeks now, we have been steadily building inventory in the most important product categories: Immunity, Cleaning, and Pantry Staples. With demand surging beyond anyone’s expectations, we can’t guarantee that every item will stay in stock, but you can be sure that we are doing everything we can to keep the most important healthy essentials available—and to replenish faster than ever if something goes out of stock.
Second, we are 100% committed to never engaging in surge pricing. We have already heard many stories of other retailers opportunistically raising their prices on high-demand items. We promise that at Thrive Market, you’ll find the same member-only savings no matter what happens in the coming weeks.
Third and finally, we are working around the clock to ship your orders as fast as possible, while also maintaining our commitments to carbon neutrality (no air shipments at 10x carbon impact) and fair practices for our amazing warehouse team, who have already been working overtime to handle surging order volume. I want to personally thank you for your patience if your order takes longer than usual to arrive. As always, we’ll communicate in real-time on any delays.
Given how fast this situation is developing, we will of course be monitoring all fronts closely over the coming days. Whatever happens, our North Star will remain the same: supporting the health and safety of our members in every way we can.
We’re here for you.
Thrive Market CEO & Co-founder