To give our warehouse team time to restock our shelves and process each day’s orders during this period of unprecedented demand, we’re temporarily reducing our store hours. We’ve created the FAQ below to explain how reduced store hours will work, why we’re putting them in place, and when we’ll return to our regular 24/7 hours.
Why are you reducing store hours?
Over the last six weeks, we’ve experienced an unprecedented surge in order volumes, leading to shipping delays and higher than usual out-of-stock rates on some products. While we grow our team and inventory levels to meet this higher demand, temporarily reducing our store hours will give our warehouse team more time each day to restock the shelves and pack out the high volume of incoming orders while maintaining our industry-leading commitments to food safety and employee well-being.
Will the store hours be the same every day?
No, we will set store hours daily based on order volumes from the prior day and the progress the team is making on packing out orders. Our goal is to stay open as long as we can each day.
How will I know what time the store will open and close each day?
We’ll share the day’s store hours each morning here. We’ll also announce the closing time on our site 30 minutes beforehand so that all members have time to finish their shopping session and check out.
What will happen when the store closes?
Once the store closes, you will no longer be able to add items to your box or place an order. When the store is closed, you will still be able to browse the site, add items to a Shopping List, read the blog, or view and edit your Account information.
How long will reduced store hours be in place?
We know that reduced store hours is an inconvenience, so we’re doing everything we can to rapidly and safely scale up our operations. Over the last few weeks, we’ve doubled the size of our warehouse team and increased our inventory levels on essential products and categories by more than 500 percent. Our goal is to return to our normal 24/7 store hours by May 1.
We realize that Store Hours are an inconvenience, so we want to thank you for your patience and support. We wouldn’t be doing this if we didn’t think it was the right thing to do—for our quality standards, for your safety, and for the health of our team members. Even from afar, we’re all in this together.