Shipping times for orders containing cold items may vary based on which warehouse your order is coming from. For the most accurate shipping info, you can check the estimate provided on each Fresh product's page. See below for an example:
Your order will be shipped with your pantry items and gel cold packs to keep fresh items cool during transit.
Our cold care ice packs are...
- Gel-based -- they keep your food extra fresh and cold, and they’re environmentally friendly (works as nitrogen-based plant food!)
- Reusable -- put them in your freezer for when you need to keep foods and drinks cold on the go.
- Recyclable -- cut the packs open, pour the gel down the drain (or in a plant that can handle a nitrogen boost!), and drop the plastic off for recycling.
We are using our usual carriers to deliver orders containing cold items (OnTrac, FedEx, Lasership). You'll receive tracking information by email as soon as your order ships. Once shipped, your order will arrive within 24-48 hours.
At this time, not all members have access to cold-shipped items like produce, dairy, and deli items—but we’re working hard to open this option up to all members as soon as we can. Look out for updates in your email or on our social media channels.
Trying to track your order? Please click here.