At any time, you can cancel your upcoming shipments that have not yet processed.
1. To turn off Autoship, first visit your Autoship page.
2. Find the FAQ section at the very bottom of the page below your Autoship order contents. Click on "How do I turn off Autoship?" then "Turn Off Autoship Here".
3. You’ll see a pop-up asking you to confirm. Click “Pause”.
4. Once you click “Pause” you’ll see a pop-up asking you to share feedback and confirm.
5. Afterward, go to your Autoship page where you will see confirmation that you have turned off Autoship. You can restart at any time by clicking on “Turn on Autoship.”
If you need help selecting the right products to fit your lifestyle or want to know what to add to your Autoship order, you're in the right place! We have a team of Thrive Market Guides who can walk you through the shopping experience and offer recommendations for your unique needs.
Some of the things our team loves to help with are finding you staples for a lifestyle change, meal planning, picking out skincare, choosing a case of wine, assisting with creating gift boxes for loved ones. and much more!
How would you like your Thrive Market Guide to get in touch with you? If you prefer phone support, use this link to schedule the best time for you. If you prefer chat or email support, please click this link.