Have a question?
We have answers. Find yours here!
-
About Thrive Market
- What is Thrive Market?
- How do I sign up for a Thrive Market membership?
- Received a Thrive Gives membership? Here's what you should know.
- Does Thrive Market have an affiliate program?
See All
-
Membership & Account
- How do I cancel my membership?
- How do I start or stop receiving Thrive Market text messages?
- How do I redeem my gift membership?
- How do I redeem a Thrive Market gift card?
- What are shopping lists?
See All
-
Placing Your Order
- How do I filter the catalog for my specific lifestyle?
- How do I install the Thrive Market App?
- Can I change my payment method once I’ve placed an order?
- What is Thrive Market's return policy?
- What is the Worker Health & Safety fee?
See All
-
Shipping & Delivery
- How much does shipping cost?
- What materials are used in your packaging?
- How do I track my order?
- What do I do if I had a problem with my order?
- How do I build my frozen box?
- How will my wine be shipped?
See All
-
Autoship
- What is Autoship? How does Autoship work?
- How do I add or remove items in my Autoship box?
- How do I skip or reschedule my upcoming Autoship boxes?
- Do I have to use Autoship?
See All
-
Our Products
- Do you offer bulk purchases or wholesale pricing?
- Where are Thrive Market's products sourced from?
- Where do you source your frozen meat and seafood from?
- What’s different about Thrive Market’s collection of wines?
- How do I leave a review?
- How long will my cold shipped items last?
See All
-
Promotions
- How do I redeem my first order gift?
- How do I redeem my new member promotion?
- How do I earn Thrive Cash and how do I use it?
- How do I refer a friend to Thrive Market?
- What is the Savings Guarantee?
- What is Thrive Anywhere?
- Thrive Market Halloween Sweepstakes
See All
-
Food Safety
See All
Still have a question? Ask away!
-
Chat with us 24/7
-
Email us 24/7
-
Call Us
(866) 419-2174Monday - Friday 6:00AM - 4:00PM (PST)
Saturday 8:00AM - 4:00PM (PST)