Have a question?
We have answers. Find yours here!
-
About Thrive Market
- What is Thrive Market?
- How does the Thrive Market membership work?
- How do I apply for a free membership through Thrive Gives?
- How can I sell on your site?
See All
-
Membership & Account
- How do I manage my membership?
- I forgot my password
- What are shopping lists?
- Can I send a Thrive Market membership as a gift?
- What is Autoship?
See All
-
Placing Your Order
- How do I install the Thrive Market App?
- How do I redeem a free gift?
- How do I talk to an expert about finding the right products?
- Can I modify or cancel an order once it has been placed?
- What is Thrive Market's return policy?
- What methods of payment does Thrive Market accept?
See All
-
Shipping & Delivery
- How long does it take to receive my order?
- What materials are used in your packaging?
- What do I do if I had a problem with my order?
- I missed my delivery and it has been delivered to a pick up location. Can I request re-delivery?
See All
-
Our Products
- Where are Thrive Market's products sourced from?
- Where do you source your frozen meat and seafood from?
- What’s different about Thrive Market’s collection of wines?
- How do I leave a review?
- How can I recommend additional products I would like to see on Thrive Market?
See All
-
Promotions
- What is the Savings Guarantee?
- What is Thrive Cash?
- How do I refer a friend to Thrive Market?
- Where do I apply my coupon code?
See All
-
Food Safety
- January 6, 2020 - Purely Elizabeth Voluntary Recall (Maple Walnut & Chocolate Sea Salt Probiotic Granola)
- January 23, 2019: Thrive Market Nut Butters Recall
See All
-
California Consumer Privacy Act (CCPA)
- What information does Thrive Market collect about me? For what purpose?
- What are web cookies and how does Thrive Market use them?
- I'm a California resident, how do I exercise my rights under the CCPA?
- I am not a California resident, may I still make a request about my data?
See All
Still have a question? Ask away!
-
Chat with us 24/7
-
Email us 24/7
-
Call Us
(866) 419-2174Monday - Friday 6:00AM - 4:00PM (PST)
Saturday 8:00AM - 4:00PM (PST)