Have a question?
We have answers. Find yours here!
-
About Thrive Market
- What information does Thrive Market collect about me? For what purpose?
- How do I sign up for a Thrive Market membership?
- How do I apply for a free membership through Thrive Gives?
- Can Thrive Market sponsor my event?
See All
-
Membership & Account
- How does the membership work and why is there a fee?
- How do I start or stop receiving Thrive Market text messages?
- What are shopping lists?
- Can I send a Thrive Market membership as a gift?
See All
-
Placing Your Order
- How do I filter the catalog for my specific lifestyle?
- How do I install the Thrive Market App?
- How do I redeem a free gift?
- What is the Worker Health & Safety fee?
- What is Thrive Market's return policy?
- How do I redeem a Thrive Market gift card?
See All
-
Shipping & Delivery
- How much does shipping cost?
- What materials are used in your packaging?
- What do I do if I had a problem with my order?
- How do I track my order?
See All
-
Autoship
- What is Autoship? How does Autoship work?
- How do I add or remove items in my Autoship box?
- How do I skip or reschedule my upcoming Autoship boxes?
- How do I cancel my Autoship subscription?
See All
-
Our Products
- What if my dry ice is melted when I receive my frozen order?
- I compost at home. Can I compost the polymer plastic bags in my composting bins?
- Where are Thrive Market's products sourced from?
- Where do you source your frozen meat and seafood from?
- What’s different about Thrive Market’s collection of wines?
- How do I leave a review?
See All
-
Promotions
- What is the Savings Guarantee?
- How do I earn Thrive Cash and how do I use it?
- How do I refer a friend to Thrive Market?
- Where do I apply my coupon code?
- LOMI X PELA X THRIVE MARKET GIVEAWAY
See All
-
Food Safety
- April 15, 2022: Voluntary Recall of Rae Wellness Immunity Capsules (2.64 oz)
- January 23, 2019: Thrive Market Nut Butters Recall
See All
Still have a question? Ask away!
-
Chat with us 24/7
-
Email us 24/7
-
Call Us
(866) 419-2174Monday - Friday 6:00AM - 4:00PM (PST)
Saturday 8:00AM - 4:00PM (PST)