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We have answers. Find yours here!
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About Thrive Market
- What information does Thrive Market collect about me? For what purpose?
- How do I sign up for a Thrive Market membership?
- How do I apply for a free membership through Thrive Gives?
- Can Thrive Market sponsor my event?
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Membership & Account
- How does the membership work and why is there a fee?
- How do I turn on or turn off notifications on the app?
- What are shopping lists?
- Can I send a Thrive Market membership as a gift?
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Placing Your Order
- How do I filter the catalog for my specific lifestyle?
- How do I install the Thrive Market App?
- How do I redeem a free gift?
- What is "Cold Care" and how do you handle summer shipping?
- What is Thrive Market's return policy?
- How do I redeem a Thrive Market gift card?
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Shipping & Delivery
- How much does shipping cost?
- What materials are used in your packaging?
- What do I do if I had a problem with my order?
- How do I track my order?
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Autoship
- What is Autoship? How does Autoship work?
- How do I add or remove items in my Autoship box?
- How do I skip or reschedule my upcoming Autoship boxes?
- How do I cancel my Autoship subscription?
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Our Products
- What if my dry ice is melted when I receive my frozen order?
- I compost at home. Can I compost the polymer plastic bags in my composting bins?
- Where are Thrive Market's products sourced from?
- Where do you source your frozen meat and seafood from?
- What’s different about Thrive Market’s collection of wines?
- How do I leave a review?
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Promotions
- What is the Savings Guarantee?
- How do I earn Thrive Cash and how do I use it?
- How do I refer a friend to Thrive Market?
- Where do I apply my coupon code?
- September 2021 $1000 Gift Card Sweepstakes Official Rules
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Food Safety
- October 8, 2021: Voluntary Recall of Simple Mills Fine Ground Sea Salt Almond Flour Crackers (4.24 oz retail box) - Undeclared Milk
- January 23, 2019: Thrive Market Nut Butters Recall
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Still have a question? Ask away!
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Chat with us 24/7
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Email us 24/7
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Call Us
(866) 419-2174Monday - Friday 6:00AM - 4:00PM (PST)
Saturday 8:00AM - 4:00PM (PST)