Shipping & Delivery
Shipping Questions
- How do I add delivery instructions to my address?
- How much does shipping cost?
- Who will be delivering my order?
- Can I choose which carrier delivers my recent order?
- When will my order ship?
- I only received part of my order.
Packaging
- What materials are used in your packaging?
- Is Thrive Market packaging recyclable?
- Why is there so much packaging in my Thrive Market order?
- I compost at home. Can I compost the polymer plastic bags in my composting bins?
- Are the clear bags around my liquid items compostable or recyclable?
- How do I recycle plastic items from my Thrive Market orders?
Order Tracking
- Shipping & Delivery Time Update - July 2025
- How do I track my order?
- I missed my delivery and it has been delivered to a pick up location. Can I request re-delivery?
- It is past my estimated delivery date and I have not received my package.
- My tracking link shows my package has been delivered, but I have not received my order.
Order Problems
- What do I do if I had a problem with my order?
- What do I do if my order is damaged or missing in transit?
- I received my item and it contains an ingredient not listed on the online label.
- I received somebody else's order by mistake.
- My free gift arrived damaged.
- What if I entered my address incorrectly and my delivery is refused?
Frozen Orders
- How do I build my frozen box?
- When will my frozen order ship?
- How are frozen orders shipped?
- Do I need to be home when my frozen shipment arrives?
- How soon after my shipment arrives does it need to be placed in the freezer?
- How do I dispose of my dry ice?
Wine Orders
- How will my wine be shipped?
- What kind of packaging will my wine come in?
- How soon will I get my wine order?
- Do I need to be home when my wine shipment arrives?
- Is there an age requirement to receive my wine order?
- What states can you ship Thrive Market wine to?