Shipping & Delivery

Shipping Questions

• When will my order ship?
• I only received part of my order.
• How much does shipping cost?
• Does Thrive Market offer expedited shipping?
• Does Thrive Market ship internationally?
• Where is my order shipping from?

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Packaging

• What materials are used in your packaging?
• Is Thrive Market packaging recyclable?
• Why is there so much packaging in my Thrive Market order?

Order Problems

• What do I do if I had a problem with my order?
• What do I do if my order is damaged or missing in transit?
• I received my item and it contains an ingredient not listed on the online label.
• I have an item missing or damaged from my frozen order.
• I received incorrect items in my frozen order.
• My free gift arrived damaged.

Order Tracking

• How do I track my order?
• I missed my delivery and it has been delivered to a pick up location. Can I request re-delivery?
• It is past my estimated delivery date and I have not received my package.
• My tracking link shows my package has been delivered, but I have not received my order.