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Shipping & Delivery

Shipping Questions

  • How much does shipping cost?
  • Who will be delivering my order?
  • When will my order ship?
  • I only received part of my order.
  • Does Thrive Market offer expedited shipping?
  • Does Thrive Market ship internationally?
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Packaging

  • What materials are used in your packaging?
  • Is Thrive Market packaging recyclable?
  • Why is there so much packaging in my Thrive Market order?

Order Problems

  • What do I do if I had a problem with my order?
  • What do I do if my order is damaged or missing in transit?
  • I received my item and it contains an ingredient not listed on the online label.
  • I have an item missing or damaged from my frozen order.
  • I received incorrect items in my frozen order.
  • My free gift arrived damaged.
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Order Tracking

  • How do I track my order?
  • I missed my delivery and it has been delivered to a pick up location. Can I request re-delivery?
  • It is past my estimated delivery date and I have not received my package.
  • My tracking link shows my package has been delivered, but I have not received my order.
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