Placing Your Order
The Thrive Market App
Free Gifts & Samples
- How do I redeem a free gift?
- How long does a free gift offer last?
- Why won't the free gift add to my cart?
- Can I switch my free gift?
- There's not a free gift on my order confirmation. Can one still be sent to me?
- How many free gifts or samples can I receive with each order?
Shopping Assistance
Other Questions
- Can I modify or cancel an order once it has been placed?
- What gift options do you offer?
- Do I have to be a member to purchase a Thrive Market gift card?
- Can I request gift wrapping for gift orders?
- Is there a minimum required to purchase a Thrive Market gift card?
- How do I know if my order was placed successfully?
Return Policy
- What is Thrive Market's return policy?
- What if I'm not happy with a product?
- Why can't I return cosmetics/personal care items?
- What is the return policy for frozen meat and seafood orders?
- Can I return my wine?
- I do not like an item, can I return it or exchange it for a different item?
Payment Options
- What methods of payment does Thrive Market accept?
- How do I redeem a Thrive Market gift card?
- How do I check my gift card balance?
- Do I have to use my gift card on one order?
- Do Thrive Market gift cards expire?
- Can my gift card balance be transferred to another payment method?