Placing Your Order

Shopping Assistance

• How do I talk to an expert about finding the right products?
• How do I view my box or shopping cart?
• How do I find a partner or influencer’s recommended products?
• How do I filter the catalog for my specific lifestyle?
• How do I match makeup shades?
• How do I find the right skincare for my skin?

The Thrive Market App

• How do I install the Thrive Market App?
• How do I use the barcode scanner feature?
• What phone model do I need to download the app?

Free Gifts & Samples

• How do I redeem a free gift?
• How long does a free gift offer last?
• Why won't the free gift add to my cart?
• Can I switch my free gift?
• How many free gifts or samples can I receive with each order?
• I received my frozen meat or wine order. Why wasn't a free gift included?

Other Questions

• How do I recycle plastic items from my Thrive Market orders?
• What does “too hot to ship from our warehouse” mean?
• Can I modify or cancel an order once it has been placed?
• How do I donate at checkout?
• When can I expect to see my refund?
• Do I have to be a member to purchase a Thrive Market gift card?

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Return Policy

• What is Thrive Market's return policy?
• What if I'm not happy with a product?
• Why can't I return cosmetics/personal care items?
• May I return my frozen meat and seafood order?
• Can I return my wine?

Payment Options

• How do I redeem a Thrive Market gift card?
• Can I change my payment method once I’ve placed an order?
• How do I check my gift card balance?
• Do I have to use my gift card on one order?
• Do Thrive Market gift cards expire?
• What methods of payment does Thrive Market accept?

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