Placing Your Order

Shopping Assistance

• How do I filter the catalog for my specific lifestyle?
• Why were items automatically added to my cart?
• How does our Price Guarantee Program work?
• How can I get help finding the right products for me?
• How do I view my box or shopping cart?
• How do I find a partner or influencer’s recommended products?

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The Thrive Market App

• How do I install the Thrive Market App?
• How do I use the barcode scanner to find better-for-you alternatives to products I already buy?
• How do I use the barcode scanner feature to reorder my favorite products?
• What phone model do I need to download the app?

Payment Options

• Can I change my payment method once I’ve placed an order?
• Do you accept EBT or food stamps?
• What methods of payment does Thrive Market accept?
• How do I remove my payment information?

EBT

• How do I add an EBT card to my account?
• What Thrive Market products can I purchase with EBT?
• Can I use EBT on my Autoship orders?
• I use EBT, do I need a credit or debit card on file to shop with Thrive Market?
• Does Thrive Market accept EBT Cash?
• Can I still use EBT on orders that don't qualify for free shipping?

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Return Policy

• What is Thrive Market's return policy?
• Can I return my frozen order?
• Can I return cosmetics/personal care items?
• Can I return my wine?
• Can I return my entire wine order?

Other Questions

• What is the Worker Health & Safety fee?
• I'm having trouble at checkout.
• How are the Compare At prices and product savings percentages calculated?
• Can I modify or cancel an order once it has been placed?
• How do I donate at checkout?
• When can I expect to see my refund?

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