Sorry to hear you're having trouble placing your order. We can help troubleshoot! Here are a couple of things you can double-check:
- Make sure your payment information is entered correctly (Card number, CVV, zip code)
- Make sure that there are enough available funds for the size purchase you're intending to make
- Ensure your card is able to make purchases online and that there are no restrictions for new online retailers
Since we currently only serve the US, we may block purchases made from outside the United States and cards not issued within the US.
If you still need help, please feel free to reach out to our Member Services team by clicking the "Chat" button at the bottom right of this page.