We can help you troubleshoot this one! First, check that you have a cart total of at least $49 (this is the minimum spending amount to qualify for most of our free gifts). Note: Wine orders and frozen orders do not count towards the minimum spending amount for a free gift. If you have not met the minimum order requirements, you cart will display this message above the gift in your cart.
Once you meet all order requirements, that message should disappear.
Did that solve your problem? If not, our Member Services team is available by chat 24/7.