We can troubleshoot this for you! If you have Thrive Cash, it will automatically apply to your order.
First, let's check your Thrive Cash balance. You can view your current Thrive Cash balance by visiting your "Account" page.
At checkout, you should see any Thrive Cash applied to your order on the right-hand side above the total.
If you don't have the Thrive Cash balance you expected, your credit may have expired. Thrive Cash expires 30 days after it's issued. Click here to learn how to earn more!
Have a Thrive Cash balance, but still experiencing issues? Please contact Member Services via 24/7 live chat in the bottom right corner of this page and we will be happy to help.