My tracking link shows my package has been delivered, but I have not received my order. September 19, 2018 16:41 Updated We are so sorry to hear that! Please feel free to chat with us 24/7 and a Member Specialist will assist you right away. Related articles Where is my order? My package is missing or is being returned to Thrive Market. What do I do if I had a problem with my order? How do I make changes to my membership? Can I cancel an order once it has been placed?