We are so sorry to hear you haven't received your order! While these delivery exceptions are rare, sometimes boxes can be marked delivered prematurely before the carrier drops off your package. We recommend double checking:
- For an attempted delivery notice
- The surrounding area for a misplaced box
- If a neighbor accepted the delivery on your behalf
- For a local access point your order could have been delivered to
If it's been over 24 hours since your order was marked delivered and it still hasn't been received, our Member Services team would be happy to help. Just click the green "Chat" button at the bottom right of this page to chat with us.