My tracking link shows my package has been delivered, but I have not received my order. February 17, 2020 18:56 Updated We are so sorry to hear that! Please contact a Member Specialist via 24/7 live chat on site, or email us at email@example.com. Related articles How do I cancel my membership? What do I do if I had a problem with my order? Can I modify or cancel an order once it has been placed? Can I update the address on an order once it has been placed? What is Thrive Market's return policy?