We can help you troubleshoot this one! If you haven't yet, you can view the status of your order anytime from the “Orders” section of your My Account page. Simply click on the order you’re curious about and we’ll tell you your shipping method, tracking details, and estimated delivery date! If your package is experiencing delays, you'll be able to see those updates here.
Step-by-step: Desktop Version
- Hover the mouse over the profile icon in the upper-right corner of the home page.
- Click on on the left-hand side.
- Click on the order number that you are trying to locate. (This will be the 9-digit number under "ORDER")
- On this page, you will see the most up to date shipping information including all delays, processing issues, or returns.
Step-by-step: App Version
- Click on "Account" on the bottom of the screen.
- Scroll down to "Orders" and select the order you are inquiring about.
- Here you will be able to view the most up to date shipping information including all delays, processing issues, or returns.
If this doesn’t solve your issue, feel free to reach out to our 24/7 live chat and we will happily assist you.