We can help you troubleshoot this one! If you haven't yet, you can view the status of your order anytime from the “Orders” section of your My Account page. Simply click on the order you’re curious about and we’ll tell you your shipping method, tracking details, and estimated delivery date! If your package is delivering delays, you'll be able to see those updates here.
Step-by-step: Desktop Version
- Hover the mouse over the profile icon in the upper right corner of the home page.
- Click on on the left-hand side.
- Click on the order number that you are trying to locate. (This will be the 9-digit number under "ORDER")
- On this page, you will see the most up to date shipping information including all delays, processing issues, or returns.
Step-by-step: App Version
- Click on "Account" on the bottom of the screen.
- Scroll down to "Orders" and select the order you are inquiring about.
- Here you will be able to view the most up to date shipping information including all delays, processing issues, or returns.
If this doesn’t solve your issue, feel free to reach out to email@example.com and we will happily assist you.
*COVID-19 update: From Nick Green, Co-founder & CEO: We are working around the clock to ship your orders as fast as possible, while also maintaining our commitments to carbon neutrality (no air shipments at 10x carbon impact) and fair practices for our amazing warehouse team, who have already been working overtime to handle surging order volume. I want to personally thank you for your patience if your order takes longer than usual to arrive. As always, we’ll communicate in real-time on any delays.