We are currently experiencing an unprecedented surge of member orders as concern grows about COVID-19. While we are doing everything we can to get orders out quickly, we are currently experiencing delays of 7-10 days.
From Nick Green, Co-founder & CEO: We are working around the clock to ship your orders as fast as possible, while also maintaining our commitments to carbon neutrality (no air shipments at 10x carbon impact) and fair practices for our amazing warehouse team, who have already been working overtime to handle surging order volume. I want to personally thank you for your patience if your order takes longer than usual to arrive. As always, we’ll communicate in real-time on any delays.