You should always inspect your delivery to confirm that the ingredients have arrived in a cool, refrigerated condition. We recommend that you use a thermometer to ensure that the temperature zone within the container in which any meat, poultry, or seafood Product is located is 40° F or below. In the unlikely event that such temperature zone is above 40° F, or you have any other reason to believe that any other Product in your delivery is not suitable for consumption, contact us through our Platform, attaching photos of the item(s), and discard the item(s). To maintain the quality and integrity of the Products, we recommend that you immediately refrigerate or freeze all perishable Products upon delivery and follow the U.S. Department of Agriculture's ("USDA") instructions on refrigeration and food safety available through the USDA website. We recommend that you follow the USDA's instructions on safe food handling, available through the USDA website. We also recommend that you use a food thermometer to ensure that all meat, poultry, seafood and other applicable items are cooked to the USDA's recommended internal temperatures, available through the USDA website. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. In addition, pregnant women, young children, the elderly and individuals with compromised immune systems should follow the U.S. Food and Drug Administration's (“FDA”) recommendations on food consumption for at-risk groups, available at the FDA’s website.
If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door. Our meats, fish, and poultry are flash frozen at the peak of freshness and individually packaged and labeled. The ingredients are placed inside an eco-friendly insulated liner to keep the contents cold and tucked into a box. All of our boxes are packaged with a specific amount of dry ice. The amount of dry ice is carefully calculated based on your geographic location/guaranteed carrier delivery time. When retrieved on the projected delivery date, the dry ice may be completely evaporated, but your meat should still be frozen or at a safe temperature for freezing. Your order will typically remain cold and fresh for several hours but depending on the season and temperature in your geographic area at the time of delivery, plan for proper storage prior to consumption. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery.
In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your order, we will attempt to deliver your order as soon as reasonably possible. In the event of a carrier delay, please inspect the contents carefully and chat with us immediately with any concerns (attaching photos for review). In some cases, delivery may occur prior to the scheduled delivery date.