We're so sorry to hear there was a problem with your recent fresh order.
Our Member Services team would be happy to make this right & collect any feedback you have about your experience. Chat with them from the green Chat button in the bottom right.
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At this time, not all members have access to cold-shipped items like produce, dairy, and deli items—but we’re working hard to open this option up to all members as soon as we can. Look out for updates in your email or on our social media channels.